White Print Knit Pointed Toe Flat

What conditions need to be fulfilled to return an item?

• Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles) and in their original packaging.
• Your return request can be achieved for the issues on quality, size and color only.
• Your return request is submitted within 60 days of receiving your original order.

Please note:

• Any orders that have already been packed or shipped cannot be canceled.
• No returns can be made on products sold at discount or clearance.
• SHOEKNOWS is not responsible for the return process.
• SHOEKNOWS reserves the right to refuse returns that do not meet these criteria.
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

How do I return an item?

We currently only provide online returns.

Follow these steps to return an item:

Step1: Please send your order number to se[email protected] email and inform us that you want to refund.

Step2: We will send you a return address and the relevant information.

Step3: Prepare your package and pack your merchandise and all its contents (including box and dust bags) securely.

Step4: Deliver your package. Make sure you get a receipt and code for tracking your parcel online.

We'll pop you an email as soon as your return has been processed.

How long does a refund take to process?

Once your return is received, it will be thoroughly inspected following our Returns Policy. Please allow us 2 working days to process your request.

Once accepted, you will receive an email confirmation of your return and refund.

The time it will take for the refund to post to your bank account, PayPal account or credit card varies.

Do you offer free shipping on returns?

We do not currently offer a pre-paid shipping label. We will refund the return shipping charges according to the following conditions.

Do you offer exchanges?

Our exchange process is currently under construction. To exchange an item, please follow the return procedures listed above and place a new order online for your replacement item.

Delivery & Shipping

Our estimated delivery dates are based on the following factors: processing time for your order, the shipping options you've chosen and the destination address(NO PO BOX, NO MILITARY ADDRESS). You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.

Delivery Process

Processing time typically takes between 1-2 business days. Some popular styles can be shipped out 3-7 working days. Orders placed on a weekend or holiday will be processed within the next 1-2 business days. Please note that all processing times may take longer due to a high volume of orders.

Order Status

Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status.

Shipping Charges

We are offering FREE standard shipping on all international orders

Shipping Time

Delivery Time = Processing Time+ Shipping Time

Learn More >>

Notice

• We process orders Monday-Friday (excluding holidays).
• Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
• All delivery times are estimates and SHOEKNOWS is not responsible for delays due to unpredictable factors（weather, delivery carrier factors, customer error, holiday-related delays） or any other unforeseen factors.
• If you have any questions or need help with your account, please Contact Us to assist you.
• The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It can take longer than the expected date due to an invalid address, the customs clearance procedures or other causes.
• We currently do not ship to every country across the world. If you can't select your country above, kindly Contact us and we'll do our best to get you a pair.
• Affected by Covid-19, there will be some delay on the delivery.

We offer a one-year warranty against any manufacturing defects on our shoes. The warranty will become void if the item has been subject to misuse or altered by anyone who is not an authorized SHOEKNOWS representative.

Our dedicated Quality Assurance team carefully inspects every item before shipping. In the rare event an item has a defect, please contact a customer service representative at service@shoeknows, so that we can rectify the situation. Please include your order number and contact information for quicker service.

Please note:

1. SHOEKNOWS reserves the right to void the warranty on any item showing signs of modification, abuse or damage beyond "normal wear", as determined by our shoes professionals.
2. SHOEKNOWS is not responsible for any lost or stolen items.
3. For repair, customer will be responsible for the shipping fee to send the item back.
4. If the size and style required to be exchanged, customer will be responsible for the back and forth shipping fee.
5. When returning or exchanging items, customers must contact one of our representatives for the return shipping address.
6. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

For any questions, please email us at [email protected]