Continuously Optimize Delivery
Delivery & Shipping
Our estimated delivery dates are based on the following factors: processing time for your order, the shipping options you've chosen and the destination address(NO PO BOX, NO MILITARY ADDRESS). You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
Delivery Process
Processing time typically takes between 1-2 business days. Some popular styles can be shipped out 3-7 working days. Orders placed on a weekend or holiday will be processed within the next 1-2 business days. Please note that all processing times may take longer due to a high volume of orders.
Order Status
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status.
Shipping Charges
We are offering FREE standard shipping on all international orders
Shipping Time
Delivery Time = Processing Time+ Shipping Time
| Shipping Method | Shipping time | Price |
| Standard Shipping | 5-10 Business Days | $0 |
| Express Shipping | 3-5 Business Days | $20 |
Notice
- We process orders Monday-Friday (excluding holidays).
- Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
- All delivery times are estimates and SHOEKNOWS is not responsible for delays due to unpredictable factors（weather, delivery carrier factors, customer error, holiday-related delays） or any other unforeseen factors.
- If you have any questions or need help with your account, please Contact Us to assist you.
- The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It can take longer than the expected date due to an invalid address, the customs clearance procedures or other causes.
- We currently do not ship to every country across the world. If you can't select your country above, kindly Contact us and we'll do our best to get you a pair.
- Affected by Covid-19, there will be some delay on the delivery.